PowerBudget Technical Support>

PowerBudget Technical Support

Effective January 1, 1999

Technical Support is available in a wide range of formats. Pleasantly, it is not mandatory. Since 1983, stability and ease of use have been PowerBudget's most valuable assets. As hardware is updated and personnel changes occur, there may be an occasional need for tech support/training. For additional training information, please refer to PowerBudget Training and Workshops.

To meet your technical support needs, we offer PowerBasic through PowerLink.


PowerLink: No Charge

This plan applies to Districts that have participated in the PowerBudget WorkShops. Schools that have purchased PowerBudget individually have 30 days of free email/fax support available.

In lieu of a Technical Support for Fee Contract, Current Solutions offers PowerLink, a "Self-Help" technical support program for no additional cost. This effective format requires the District to identify an individual to act as liaison between the sites and Current Solutions.

Technical issues will be channeled through the liaison to Current Solutions and back through the liaison to the sites. This provides an opportunity for the District Office to monitor all technical support issues for all sites.

This telephone based service is available for 30 days following the PowerBudget WorkShop.

After 30 days, the District Office/Schools will be in a position to assess any need for the following Technical Support for Fee Plans.


PowerStar:

$840.00 (Open Purchase Order) OR
$540.00 (Prepaid)

* 12 Hour block of time good for one year from date of first support incident.
* Free telephone callback
* 15 minute minimum
* Free email/fax support for one year from date of first support incident.


PowerPro:

$480.00 (Open Purchase Order) OR
$360.00 (Prepaid)

* 6 Hour block of time good for one year from date of first support incident.
* Free telephone callback
* 15 minute minimum
* Free email/fax support for one year from date of first support incident.


PowerPlan:

$90.00 (Open Purchase Order) OR
$80.00 (Prepaid)

* 1 Hour block of time good for 3 months from date of first support incident.
* Free telephone callback
* 15 minute minimum
* Free email/fax support for 3 months from date of first support incident.


PowerBasic:

* $25.00 per instance
* Free telephone callback
* No email/fax support


On-Site: $120.00/hr

* 1 hour minimum billing
* Billed in 15 minute increments after minimum
* No email/fax support


NOTE: Open Purchase Orders will be invoiced monthly for hours used. Prepaid Support will be invoiced upon receipt of Purchase Order.

All hours are Telephone hours except for On-Site hours. Email/Fax support hours will NOT be invoiced.


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